Notes from NRF 2010, Day 4

Mobile Retailing... Strategies for the Emerging Mobile Economy 

Moderator(s):
Sahir Anand, The Aberdeen Group 

Speaker(s):
David Dorf, Oracle Corporation,  Mohammad Khan, VIVOtech,  Randy Vanderhoof, Smart Card Alliance ,  Renee Shaffer, CPA, Sonic , America's Drive In 


1st mobile transaction occurred in 1997 in Finland - SMS message for coke machine purchase
Apple's payment system is viewed as the current pinnacle of the evolution of mobile payment platforms - but focus is on the retailer utilization of the device not the consumer (in the USA)
So what is the best usage of mobile platforms in retail:  Marketing? Payment? Operational efficiencies?  What is the ROI / TCO?

 

Renee Shaffer, Sonic: considering customer loyalty / marketing first; payments future; but still working out ROI/TCO
Khan: mobile platforms make payment more complex; wants to make mobile payments as simple as cash in pocket
Dorf, Oracle: noted applications used as mobile corollary: it's not just about payment or direct sales platforms; a savvy company can market to customers and create loyalty if you provide them an application that creates value for them
  • Whole Foods recipe app; 
  • Red Laser
In Other markets: mobile phone assumed to be more than communications platform; Europe, Asia aggressively implementing NFC (near field communication) for downloading trailers, boarding trains, making payments, etc.

Major Need for standards & tools to  enable cross-platform app development
Widespread use of Mobile for Payments requires a simple application + infrastructure to accept the payment

Inhibitors:
  1. Many of issues preventing broader adoption of mobile commerce originate with US phone companies; Thus, the US biz model is at fault (tight vertical integration)  In markets that have more broadly adopted mobile platforms for multiple applications, the phone separated from provider and the provider from the applications;  Vanderhoof anticipates that will change in the US in next12 months
  2. Security as an inhibitor of consumer adoption:
NRF11 topics forecast:
  1. Augmented reality: devices with a video camera + location based services + compass = data overlay data on phone; (e.g., 1st down stripe on football games); This will create a new form of digital signage (connection to glasses that will provide HUD)!
  2. The role of wimax in this is TBD, but may enable us to break out of carrier limitations
  3. Khan noted that Ad media as model to drive carrier bypass

UPDATE:  See Brian Solis, Social Marketing in 2010, http://www.briansolis.com/2010/01/social-marketing-in-twenty-ten/

Notes from NRF 2010, Day 3

CIO Innovators Forum 

Moderator(s):
Brian Kilcourse, Retail Systems Research 

Speaker(s):
David Grooms, McDonald's Corporation,  Neville Roberts, Best Buy Co., Inc.,  Rollin Ford, Wal-Mart 

Cycle of innovation: 

  1. Invent:  Invent differentiated offering
  2. Deploy: Deploy that differentiation at scale, making it "Core" to the business
  3. Manage: mission critical processes at scale (making that offering part of the business context)
  4. Offload: Extract resources to re-purpose resources for core and fund the next innovation
Observation:  Kilcourse did not clearly connect the failure to offload with its subsequent negative impact upon the ability to innovate

Panel Comments

Ford: starts with customer; business intelligence and analytics as key tools
Grooms: spoke of formal interview instruments with customers (and plugged free WiFi launch @ all McD's this month)
Moderator: How move needle from 70% keeping lights on to an agile organization?
Roberts: cast a wide net (there are lots of ideas out there); don't be afraid to fail; 
Roberts:  Enable a modular architecture
Observation:  a modular architecture requires modular components in platforms, applications and services 
Ford: recommends a culure of healthy paranoia; come to work each day a little uncomfortable, asking "what is next?" 
Observation:  in my experience, this generates a culture of fear; engineering to avoid blame instead of what is best for the biz
Grooms: failure is ok; but fail small, not big
Ford:  
business alignment relative to platforms, capabilities, services should be set in context of global, regional and local technology variations.
Observation: 
The consumerization of IT is driving a wedge between retailers and their IT departments.   The need for retailers to utilize new tools and platforms (e.g., Social Media) as a means of interacting with and reacting to their customers is becoming paramount.  These tools are enabled by cloud computing platforms, and are largely outside the purview of traditional IT departments.  Thus, business units will increasingly go outside of corporate IT offerings in order to achieve the flexibility and velocity prerequisite to customer interaction in a hyper-connected age.  The comments of these CIOs indicate they are somewhat in a state of denial with regard to the growing divide between business and IT.  And no wonder:  getting corporate IT to support Cloud Computing is akin to getting the auto industry to support mass transit.

Notes from NRF 2010, Day 2

How Social Media can Help Your Business
 
Moderator(s): Jason Rudman (American Express), 
Speaker(s): Anne Green (CooperKatz & Company, Inc.),  Michael Kleinmann (Freshpair, LLC),  Sarah Endline (sweetriot) 
 
Sponsor(s): American Express OPEN


For Entrepreneurs: it's not just about making money, but about making meaning

  1. Small Business has a much higher relationship IQ than large companies
  2. In this context, Social Media is a key tool for the entrepreneur:  One must start conversations to set terms;  utilize for reputation management;  Become an active media consumer to settle quality vs quantity; id the channel 
  3. Find out where your community is hanging out: facebook vs linkedin vs myspace; (other niche community tools will arise);  
  4. Start: what audience targeted? What is my brand? What is the conversation you want them to have? BE AUTHENTIC
  • Facebook : mass consumer community;
  • Linkedin: professional community
  • Meetup: another tool that will gain popularity
  • Utilize: Twitter advanced search to create community; Pulse to monitor the twitstream
  • Google Alerts
_______________________________________________________________________________________________________

Contortionists, Crowds & Cash Registers – Reinventing Retail for Cirque du Soleil 

Speaker(s):
Keith Curtis (Miller Zell),  Rodney Landi (Cirque du Soleil) 


Key take-away: by aligning shopping experience with show, sales increased 
Branding Theme: Hope, Healing, and the Achievement of Human Potential

__________________________________________________________________________________________________

Increase Sales with Brand Participation in Digital Signage 

Moderator(s):
Chris Gibbs, Exponation, LLC 

Speaker(s):
Chris Borek, Target Corporation,  Tim Johnson, AT & T Retail 


Chris Borek (Target) 

Key Take-Away: brand transcends the channel in which the interaction occurs; thus, digital signage is an extension of the venue's brand (driving cross-channel references, etc.)
Presentation should both Inform and entertain - and NOT be a repeat of the same commercials the consumer could watch at home!

Tim Johnson: discussed AT&T implementation from a technical standpoint (central Repository and distribution, etc.) 

Noted innovative match of device specific content; utilizing sonar; enabling a high level loop to move mid level product placement loop by customer proximity, and product detail loop upon product "lift"

Notes from NRF 2010, Day 1

Jill Puleri
Memorable Quotes:  The balance of power shifted to consumer

Consumers are now:

  1. Instrumented: thanks to the revolution in smart phones and social media, and as a result - technology has made them smarter than ever
  2. Interconnected - and want to connect to retailers and fellow customers in new ways
    1. Implication: 78% of consumers are willing to collaborate with retailers. 
    2. For a retailer is to take advantage of this requires agility & flexibility in their processes and systems
  3. Intelligent: they know what they want
    1. They reward retailers that get it right by increasing purchases & loyalty
    2. Smarter consumers are making smarter decisions
Stephen Dubner: Discussion on the difference between stated and actual behaviors and implications for consumer behavior
  • Study on doctors in Australia - 73% self reported hand washing; actual observed hand washing was 9%!
  • Los Angeles hospital study found same problem with their doctors; Incentives were offered, without great effect (parking, coffee cards, etc.)  
  • Conclusion:  It's better to create Systemic changes which obviate the need for voluntary behavioral change (e.g. UK Medical Association banned neck ties. (a major source of germ transfer))
  • The Paradox of choice:  what customers really want is what they want - not choice for the sake of choice


Thomas Bell
Bank of America began by noting macro-economic trends impacting payment trends / technologies
BOA believes that in 2010 Consumer credit will continue to shrink, which means value merchants will get disproportionate spend

Mark Williams
Began by noting the importance of data analytics in developing customer relationships.  In the Best Buy journey, they found they had data and analytics, but missed in story telling and business acumen.  In short, their standard analytics lacked Color, Texture and Depth

Solutions must be heard: this requires a story.  
Without business acumen, all you have are answers looking for problems
They key determinate in a customer decision to purchase a commodity electronics product from one venue vs. another:  Customer service and Product Knowledge on the part of the venue

Best Buy Mission: Technology - People  The Pursuit of Happiness

Brand promises

  • Make sure you know all we know
  • Deliver an inspired experience
  • Never leave you hanging
  • Be blown away with the latest & greatest
  • Make a difference
Tagline: Buyer be happy!

Notable:  
  • BB is conducting a lease-to-own experiment with a Texas company.  It requires no credit checks, no SSN, no driver's license, etc. But the participants get the full Best Buy experience, from Geek Squad to upgraded cables, etc.
  • Slide on power of platforms and communities (will post later)
  • Slide on new ways of getting work done as time to market framework for IT / cloud (will post later)
  • Customer Empowerment Example: Twitter use thebookie used Amazon open API + twitter to watch for reading recommendations and link into Amazon - he moved the whole sales process outside control of retailers and sold 50k units sold in 2 months!  This portends the new role of IT in an instrumented society
  • Direct marketing is dead.  Long live personalized marketing
  • Twelpforce: actionize the brand statements
  • BB CIO regularly tweets, sending out ideas, conversation starters, etc. 

10 Data Center Trends You Need to Watch

Thanks to Barton George, attending the Gartner Conference
 
Virtualization: Virtualize beyond servers: Desktops, network, storage, Hardware
Data Deluge: Estimate enterprise data growth over the next 5 years is 650%
Energy and Green IT: CIO’s KPI goes from “keep it running” to “keep it running, but make it efficient”
Consumerism and Social Software: Advice for CIOs: start paying attention to what’s going on in this space and get involved.  It won’t go away.
Unified Collaboration and communications: # of text msgs sent in the last 24 hours exceeded the total population of the planet (and this stat is a year old!).
Mobile and Wireless:  It’s all about the apps: Mobile apps will need new servers for delivery
System Density: Operating expense (energy cost) of current x86 system will exceed its purchase price in three years
Mash-ups and Enterprise Portals
Cloud: Private clouds improve agility and will dominate; 70-80% of investments over the next 5 years will be in private clouds

Technology Democracy: Wall falling on top-flight information

Amateur researchers soon able to tap supercomputers

By ASHLEE VANCE THE NEW YORK TIMES

PORTLAND, Ore. — For decades, the world’s supercomputers have been the tightly guarded property of universities and governments. But what would happen if regular folks could get their hands on one?

The price of supercomputers is dropping quickly, in part because they are often built with the same off-the-shelf parts found in PCs, as a recent supercomputing conference in Portland made clear. Just about any organization with a few million dollars can now buy or assemble a top-flight machine.

Meanwhile, research groups and companies like IBM, Hewlett-Packard, Microsoft and Intel are finding ways to make vast stores of information available online through so-called cloud computing.

These advances are pulling down the high walls around computing-intensive research. A result could be a democratization that gives ordinary people with a novel idea a chance to explore their curiosity with heavy computing firepower - and maybe find something unexpected.

The trend has spurred some of the world’s top computing experts and scientists to work toward freeing valuable stores of information. The goal is to fill big computers with scientific data and then let anyone in the world with a PC, including amateur scientists, tap into these systems.

“It’s a good call to arms,” said Mark Barrenechea, the chief executive of Silicon Graphics, which sells computing systems to labs and businesses. “The technology is there. The need is there. This could exponentially increase the amount of science done across the globe.”

The notion of top research centers sharing information is hardly new. Some of the earliest incarnations of what we now know as the World Wide Web came to life so that physicists and other scientists could tap into large data stores from afar.

In addition, universities and government labs were early advocates of what became popularized as grid computing, where shared networks were created to shuttle data about.

The current thinking, however, is that the labs can accomplish far more than was previously practical by piggybacking on some of the trends sweeping the technology industry. And this time around, research bodies big and small, along with brainy individuals, can participate in the sharing agenda.

For inspiration, scientists are looking at cloud computing services like Google’s online office software, photo-sharingsites and Amazon.com’s data center rental program. They are trying to get that type of Web-based technology into their labs and make it handle enormous volumes of data.

“You’ve seen these desktop applications move into the cloud,” said Pete Beckman, the director of the Argonne Leadership Computing Facility in Illinois. “Now science is on that same track. This helps democratize science and good ideas.”

With $32 million from the Energy Department, Argonne has set to work on Magellan, a project to explore the creation of a cloud-computing infrastructure that scientists around the globe can use. Beckman argued that such a system would reduce the need for smaller universities and labs to spend money on their own computing infrastructure.

Another benefit is that researchers would not need to spend days downloading huge data sets so that they could perform analysis on their own computers. Instead, they could send requests to Magellan and just receive the answers.

Even curious individuals on the fringe of academia may have a chance to delve into things like climate change and protein analysis.

“Some mathematician in Russia can say, ‘I have an idea,’” Beckman said. “The barrier to entry is so low for him to try out that idea. So this really broadens the number of discoverers and, hopefully, discoveries.”

The computing industry has made such a discussion possible. Historically, the world’s top supercomputers relied on expensive proprietary components. Government laboratories paid vast sums of money to use these systems for classified projects.

But, over the past 10 years, the vital innards of supercomputers have become more mainstream, and a wide variety of organizations have bought them.

At the conference, undergraduate students competed in a contest to build affordable mini-supercomputers on the fly. And a supercomputer called Jaguar at the Oak Ridge National Laboratory in Tennessee officially became the world’s fastest machine. It links thousands of mainstream chips from Advanced Micro Devices.

Seven of the world’s top 10 supercomputers use standard chips from AMD and Intel, as do about 90 percent of the 500 fastest machines. “I think this says that supercomputing technology is affordable,” said Margaret Lewis, an AMD director. “We are kind of getting away from this ivory tower.”

While Magellan and similar projects are encouraging signs, researchers have warned that much work lies ahead tofree what they consider valuable information for broader analysis.

At the Georgia Institute of Technology, for example, researchers have developed software that can evaluate scans of the brain and heart, and identify anomalies that mightindicate problems. To advance such techniques, the researchers need to train their software by testing it on thousands of body scans.

But it is hard to find a repository of such scans that a hospital or a government organization like the National Institutes of Health is willing to share, even if personal information can be stripped away, said George Biros, a professor at the Georgia Institute of Technology. “Medical schools don’t make this information available,” he said.

Bill Howe, a senior scientist at the eScience Institute at the University of Washington, has urged research organizations to reveal their information. “All the data that we collect in science should be accessible, and that’s just not the way it works today,” he said.

Howe said high school students and so-called citizen scientists could make new discoveries if given the chance.

“Let’s see what happens when classrooms of students explore this information,” he said.

 

George Washington's 1789 Thanksgiving Proclamation

Whereas it is the duty of all nations to acknowledge the providence of Almighty God, to obey His will, to be grateful for His benefits, and humbly to implore His protection and favor; and Whereas both Houses of Congress have, by their joint committee, requested me to "recommend to the people of the United States a day of public thanksgiving and prayer, to be observed by acknowledging with grateful hearts the many and signal favors of Almighty God, especially by affording them an opportunity peaceably to establish a form of government for their safety and happiness:"

Now, therefore, I do recommend and assign Thursday, the 26th day of November next, to be devoted by the people of these States to the service of that great and glorious Being who is the beneficent author of all the good that was, that is, or that will be; that we may then all unite in rendering unto Him our sincere and humble thanks for His kind care and protection of the people of this country previous to their becoming a nation; for the signal and manifold mercies and the favorable interpositions of His providence in the course and conclusion of the late war; for the great degree of tranquility, union, and plenty which we have since enjoyed; for the peaceable and rational manner in which we have been enable to establish constitutions of government for our safety and happiness, and particularly the national one now lately instituted for the civil and religious liberty with which we are blessed, and the means we have of acquiring and diffusing useful knowledge; and, in general, for all the great and various favors which He has been pleased to confer upon us.

And also that we may then unite in most humbly offering our prayers and supplications to the great Lord and Ruler of Nations and beseech Him to pardon our national and other transgressions; to enable us all, whether in public or private stations, to perform our several and relative duties properly and punctually; to render our National Government a blessing to all the people by constantly being a Government of wise, just, and constitutional laws, discreetly and faithfully executed and obeyed; to protect and guide all sovereigns and nations (especially such as have shown kindness to us), and to bless them with good governments, peace, and concord; to promote the knowledge and practice of true religion and virtue, and the increase of science among them and us; and, generally to grant unto all mankind such a degree of temporal prosperity as He alone knows to be best.

Given under my hand, at the city of New York, the 3d day of October, A.D. 1789.

Thanks to Patriot Post
A publication of The Patriot Post. It's Right. It's Free.

How to make time for Twitter

http://holykaw.alltop.com/how-to-make-time-for-twitter

Posted Nov 12th, 2009 at 10:05 AM and seen 437 times

Managing your social media networks (especially those on Twitter) should be an essential part of your branding routine. But in your already jam-packed schedule, it might seem like you don’t have the time to stay on top of it. And without equipping yourself with the necessary tools, you might be right. So here’s a look at a few time-saving tools and ideas to help you trim the fat off your Twitter regimen.

How the Navy Seals Increased Passing Rates with Simple Psychology

How the Navy Seals Increased Passing Rates with Simple Psychology

Image001
It was 10 PM, pitch black and I was in the middle of the woods in North Carolina. My job was simple. I had to erect a 30 foot antennae that would be used to gather radio transmissions so our artillery platoon could conduct fire missions. I had been dropped off from a Humvee along with another soldier in another platoon. We were all alone. He had the same mission but had to set up his antennae about 100 yards from mine.

It was one of many such missions my unit conducted as ‘practice' in the Army. In the snow, in the rain, in the summer heat we practiced the science of artillery. At least half of the year, every year, we spent in the woods in 3 to 7 day chunks. I thought my stint as a Cannon Fire Direction Specialist (13-E) would be indoors in a command center like the one in the 1980s classic, War Games, starring Matthew Broderick. At least that is what my recruiter told me.

Not!

I was mere yards from the gun line, had to dig foxholes, pull guard duty, man the M-60 and listen to the artillery rounds fired up close and 'personal' throughout the day and night. Luckily, I never had to go to war. I served during a relative time of peace (1993-95).

So,- why did we spend so much time living in the woods, firing live rounds and going through the motions? Why were two twenty year olds trusted to set up communications for 2 platoons (100 men) and to guide them into their new base in the woods for the next few days?

Well, we had to do this under as realistic conditions as possible so if we were called to war we would be able to perform our jobs with confidence and without thinking about it. Many of my fellow soldiers had served in the first Iraq War and they continuously relayed how serious warfare was and how we needed to be prepared. Our training reflected that mentality. But the ‘practice makes perfect' approach isn't always enough.

Which brings me to the Navy Seals. I will admit that training to become a combat soldier is tough. But becoming an elite soldier such as a Navy Seal or Ranger is tougher. These guys are not only regular soldiers, they also go through further training to become masters of terrain and conditions and to handle situations in hostile territories as a small group or on their own. Their training has to be super intense in order to have soldiers who can actually carry out their missions.

Hence, they had an extremely low passing rate for trainees. According to The Brain, a show featured on The History Channel, out of 140 recruits (average/each cycle) only 36 would make it. However, they noticed that they were losing good recruits, not because they couldn't phsyically hack it, but because they had a mental block. It was in one key area; the water. The Navy Seals have a drill in a pool where recruits have to remain under water for 20 minutes. They are equipped with oxygen tanks for air. All they have to do is stay under water without coming up. Seems simple enough.

Well there's a catch. The recruits are constantly harassed by their instructors who rip off their masks, tie their (air) lines in knots and conduct other general forms of harrassment. The recruit's job is to not panic; wait until the attack is over; calmly fix the problem while remaining under water and then wait for the next attack. At the end of the 20 minutes the recruit will be required to kiss the floor of the pool and then will be brought up by the drill instructor.

But the opposite often happens. Soldiers do panic and even with four chances to pass (at different times in the program) many never make it. So the Navy Seals turned to psychology. Using a four step process they increased the passage rates in their program. What did they do? They emphasized what psychologists and communication academics have been advocating for years:

Goal Setting - Mental Rehearsal - Self Talk - Arousal Control

With goal setting the recruits were taught to set goals in extremely short chunks. For instance, one former Navy Seal discussed how he set goals such as making it to lunch, then dinner. With mental rehearsal they were taught to visualize themselves succeeding in their activities and going through the motions. As far as self talk is concerned, the experts in The Brain documentary made the claim that we say 300 to 1000 words to ourselves a minute. By instructing the recruits to speak positively to themselves they could learn how to "override fears" resulting from the amygdala, a primal part of the brain that helps us deal with anxiety. And finally, with arousal control the recruits were taught how to breathe to help mitigate the crippling emotions and fears that some of their tasks encouraged.

This very simple four step process increased their passing rates from 25 percent to 33 percent, which is excellent in a rigorous program as theirs. It demonstrates that achieving success doesn't always have to be a complex process. A few minor additions and tweaks may be all that is needed.

Bakari Akil II, Ph.D. is the author of Super You! 101 Ways to Maximize your Potential! Check out his page on Twitter